About the Squad

Overview

We're Not Geeks or Nerds.

Shawn Pullar and Ryan Kubryn

Yes, we know the Geek and Nerd naming thing was cute a few years back, but seriously do you really want a Geek or a Nerd coming to service your computer? Wouldn't you want someone who was professional and can communicate in laymen's terms? Plus clients of ours have said to us that some Geeks and Nerds have questionable personal hygiene!

At Tech Squad® we pride ourselves in being knowledgeable in regards to computers but at the same time remembering that we are human beings too and that we need to respect and be able to communicate to you our customers.

The story behind Tech Squad® is that it was started by two young ambitious Canadian entrepreneurs in 2000. Their vision was to create a Tech Support organization consisting of computer technical professionals with the experience and reputation that clients can trust, rely upon and be able to communicate with.

Today Tech Squad® can proudly say that they have successfully achieved their vision by developing an organization that fits with these goals which means you the customer will always get quality customer service and a great experience choosing to use Tech Squad®!

Lastly, we would like to make it clear that we are not Geeks, or Nerds. We are however a group of professionals with client care being our number one priority.

Why Tech Squad®?

Tech Squad

Consistency

Tech Squad® is proud to be the winner of the 2005, 2006, 2007, 2008, 2009, and 2010 Consumer Choice Award.

Expertise

We have over 14000 clients and service over 650 work orders a month which translates to current knowledge of most if not all computer problems. Current knowledge saves you money since we do not need to "figure out" how to fix your problem we just know how to.

Credibility

Tech Squad® is an Accredited Better Business Bureau Member with an A+ rating and nominated for the 2005 and 2007 BBB Ethics Awards.

Care

We care about our customers which is why over 30% of our business comes from word of mouth and many surveyed clients will use us again should the need arise.

Professional and Reliable

We understand how important computers are to your life and business. We are not operating off of a cell phone and out of the trunk of our cars. We have locations and infrastructure to support you and to be there for you when you need us. We are Fully Bonded & Insured.Tech Squad® only hires professional, experienced and easy to talk to technicians ready to serve you. You have access to more technicians working for Tech Squad® than at many big box stores, which means you receive fast quality service.

FAQs

Questions

Answer

Bring your system disks with you computer and any other disks that came with your computer. If you bring in your laptop, bring your system disks and the power cord for the laptop.

We take all major credit cards, cash, and debit. We also have gift certificates that we accept. Some of our Stations or Mobile Detachments accept other forms of payment that you may need to take up with them.

Of Course! Our labour is guaranteed up to 45 days after completion of work.

Moving from PC to Mac, we can help move your files. As well as moving from Mac to PC.

Yes like most other computer businesses now; our Stations are open only during normal business hours, but our Mobile Detachment Services go all day everyday. Just call 1-866-4BOOTUP (1-866-426-6887) and have an Operative paged. They will call you back with-in 15 minutes, and come to your location or help you with a Live Remote Fix internet session. Please keep in mind that extra charges apply for the Off Peak Hours Service, or our Rapid-Response Service.

We fix all computers, be it a Mac, Windows, or even Linux. Laptop, Desktop, or even Tablets we can repair them all.

This is an automatic inspection that must take place on each and every computer after service (kind of like Mr. Lube)

We also offer a free 14 point inspection online to discover any issues with your computer. Call for an appointment today!

Our Priority Service is taken very seriously by our Mobile Detachments. What this means is if you are a Tech Squad® VIP and you book an Onsite Mobile Service call or a Live Remote Fix call you will be placed in the Priority Service queue which moves you into the front of the line. (Less waiting time and quicker fixing time.) Basically you're getting a Presidential pass for our service.

Our Service Stations will give you our Front of the Line Service whenever you drop off your computer and you flash your Tech Squad® VIP card. This basically means your computer gets placed to the front of the queue for that specific day that it was dropped off.

You will get referral Points if you are a Tech Squad® VIP and refer our name to other people and businesses that you know. These points add up getting you cool gift certificates to things like Spa's, Local Professional Sports Tickets, Movie Tickets, etc.

You will receive Renewal Points if you renew your Tech Squad® VIP after it expires in a year. Any points that you have accumulated will be forwarded to your new renewal. These points add up getting you cool gift certificates to things like Spa's, Local Professional Sports Tickets, Movie Tickets, etc. Go Here to sign up

You get Return Business Points whenever you re-use our services through out the year. These points add up getting you cool gift certificates to things like Spa's, Local Professional Sports Tickets, Movie Tickets, etc.

Locations

Select a location below:

Calgary
Toronto
Other Locations

403.276.TECH(8324)

North

713B 14 ST NW

South

#110 358 58 Ave SW

Central

1705 MacLeod Trail SE

Oshawa, Ontario

650 King St. E.
L1H1G5

Whitby, Ontario

9-3975 Garden St. North
L1R 3A4

905-720-4944

We offer mobile service in these other locations:

  • Vancouver
  • Montreal
  • Edmonton
  • Saskatoon
  • Winnipeg

Call 1-866-4BOOTUP for Service!

Contact Us

Headquarters

713 14ST NW
Calgary, AB
T2N 2A4

Phone

North: 403.276.8324

South: 403.536.4300

Central: 403.536.6778

Fax: 403.270.4303

1-866-4BOOTUP

info@techsquad.ca